FAQ

To do so, please contact our customer service team as soon as possible at 1-877-543-8671

Once your order has been processed, you will be sent a summary by email. It will contain the following information:

• Order number
• Order date
• Delivery and invoicing details
• List of items ordered
• Total amount of the order

If you do not receive this confirmation email, (and you've checked your spam folder), it may be that your order has not been acknowledged.

Please note that our business hours are from 9:00 AM to 5:00 PM (EST), Monday through Friday (excluding holidays).

An email including an order summary will be sent to you as soon as your order has been processed. Once your order has been shipped, you will receive the delivery details in a second email. Clients with an IDC account can check their order status at any time by signing into their account and consulting the "recent orders" section. If you do not receive these emails, (and you've checked your spam folder), please contact our customer service at 1-877-543-8671. Please note that our business hours are from 9:00 AM to 5:00 PM (EST), Monday through Friday (excluding holidays).

If you have not received your order after 14 days, please contact our customer service at 1-877-543-8671 to resolve the issue. Please note that our business hours are from 9:00 AM to 5:00 PM (EST), Monday through Friday (excluding holidays).

We accept payments by credit card (Visa, MasterCard, American Express and Discover) and PayPal

Yes, absolutely. Our website is hosted on a secure server that encrypts and protects your personal information. Your paiement details, your credit card number for instance, are not stored in our database.

No, creating an account is not necessary to make online purchases at www.idcdermo.com.

However, having an IDC account will allow you to benefit from services such as accelerated checkout, creating a wish list, viewing past orders, etc. Furthermore, members who subscribe to our newsletter are the first to discover our new products, our special offers or our events.

All your account information is protected and will only be used as part of your relationship with IDC Dermo. This information can easily be changed or removed by you at any time by managing your account online.

To protect your security and privacy, your financial institution does not provide IDC Dermo with information as to why your payment was declined.

You can determine the nature of the problem and solve these payment issues by contacting directly your financial institution.

The transactions are usually processed within 24 to 48 hours.

CANADA
Free shipping with purchases of $95.00 or more*.

Standard delivery (3-6 business days): CAN $7.95
Express delivery (1-4 business days): CAN $9.95

* In Canada only, on orders of CAN $95.00 after discounts and before taxes)

USA
Free shipping with purchases of $95.00 or more*.
Standard delivery (5-7 business days): CAN $7.95

* In USA only, on orders of CAN $95.00 after discounts and before taxes)

CANADA
Standard delivery: 3 to 6 business days
Express delivery: 1 to 4 business days

USA
Standard delivery: 5 to 7 business days

If your package was damaged in shipment by the carrier, please save the box and the merchandise and notify us immediately. The damaged items will be replaced.

Customer service: 1-877-543-8671

Please note that our business hours are from 9:00 AM to 5:00 PM (EST), Monday through Friday (excluding holidays).

At this time, we ship orders in Canada and in USA only.

Please click here to access our Return Policy.

Unless the products are defective, returns are not accepted if the original package has been opened. In this case, please contact our customer service before proceeding with the return: 1-877-543-8671.

Please note that our business hours are from 9:00 AM to 5:00 PM (EST), Monday through Friday (excluding holidays).

Products must be returned within 30 days of delivery date.

If you would like to return a product that you bought in stores, we invite you to visit the point of sale where you bought it.

Purchases made online will not be accepted for return in store. Please contact our customer service to proceed with the return.

Your satisfaction is important to us. If for any reason you are not completely satisfied with products purchased on idcdermo.com, please follow these guidelines to proceed with the return.

If the original packages have not been opened, you may return the products within 30 days of delivery date. Please include a copy of your invoice and a return slip with your order number, your name and your email address along with the returned products. All promotional items (free samples, gifts with purchases, etc.) must be returned.

In the case of gift sets, all items in the gift set must be returned in order to receive a refund, items will not be processed separately.

Products specified as non-returnable cannot be returned for any reasons.

Please return merchandise to:
Immanence Intégrale Dermo Correction inc.
3229 chemin des Quatre Bourgeois, bur. 600
Québec, QC, G1W 0C1 , Canada

Original shipping and handling charges are not refundable. Shipping and handling charges are at the customer’s expense unless the return is the result of an error made by IDC Dermo (defective item, incorrect item, etc). It is recommended to choose a method of shipping with tracking and insurance as IDC Dermo is not responsible for lost or missing packages.

Please allow 15 days for the return to be processed.

Returned products that do not meet the return policy criteria will not qualify for a refund and may be returned back to the customer at the customer's expense.

Our offices are open Monday through Friday from 9:00 a.m. to 5:00 p.m (EST).

No, promotional offers cannot be combined.

You can enter your promo code at checkout. Before confirming your order, enter your promotional code in the input field on the right-hand side of the checkout page. Once a valid code is entered, the offer will be applied to your shopping bag. Please note that promotional codes are available for a limited time and cannot be used once expired. In certain cases, promo codes can be limited to one per customer.

You can easily create your account by completing this form

You can request a new password from the "Sign In" section of the site by clicking on the "forgotten password" link. Once you have entered your registered email address and confirmed your request, you will receive an e-mail to set a new password.

You may sign in here.

You may do so by signing in here and visiting the "My account" page.

If the system does not recognize your email address, it is probably because you haven't created an account with IDC yet. You may, for example, have processed your last order as a guest and not as a member. You can easily create your account here.

You can subscribe to our newsletter here by entering your email address and clicking the check box "subscribe".

You can also unsubscribe from our mailing list directly from our newsletters:

• In your e-mail inbox, select and open an IDC newsletter
• Scroll down to the bottom of the page
• In the footer, click the «Unsubscribe» link

Your request will be processed within a maximum of 10 business days

Having an IDC account will allow you to benefit from services such as accelerated checkout, creating a wish list, viewing past orders, etc. Furthermore, members who subscribe to our newsletters are the first to discover our new products, our special offers or our events.

All your account information is protected and will only be used as part of your relationship with IDC Dermo. This information can easily be changed or removed by you at any time by managing your account online.

Your IDC Dermo account allows you to view your order history. To do so, sign into your account here and click on "My orders" in the drop menu.

Some other benefits of creating an account: accelerated checkout, creating a wish list and exclusive offers to members!.

You may add a new address to your address book at all time by visiting the My account page.

You may also request that your order be shipped to a different address than your billing address during checkout.

No, none of our products have been tested on animals.

No, none of our products contain parabens

It depends on many factors such as your skin, its metabolism, your age, genetic or your cosmetic routine. If you follow the IDC routine morning and night, some people will see results within a week on the suppleness and clarity of their skin. However, skin’s renewal takes a minimum of 28 days and this process increases over time as you age. It is therefore expected that a minimum of 4 weeks is needed to see visual anti-aging results.

It depends if you apply your product morning and/or night and on your face, neck and/or eye contour. In average, your IDC product will last 2 months. Concentrates and cleansing products will last longer.

Most of our anti-aging products are formulated for all skin types. However, we do have specific products designed for specific skin types such as sensitive skin or combination to oily skin. We suggest you select the proper “Skin concern” you wish to attend to in the “Skin care” menu on our home page.

REGEN(16) is a complex of cutting-edge ingredients designed to target all 16 identified causes of skin aging.Clinically proven, this highly concentrated patented technology is exclusive to IDC and delivers visible results

It will not reverse the improvements in your skin overnight. Nonetheless, since IDC’s unique global anti-aging approach is a question of bringing back skin’s youthful equilibrium, if you stop using our unique REGEN(16) technology, your skin will eventually go back to its previous state. You will, therefore, eventually lose the gained benefits. It is like going to the gym. If you stop sending your skin to its twice-daily gym visit, the benefits will not last.

Technically, you can. However, our unique REGEN(16) technology and other ingredient complexes have been created to work in perfect synergy for safe and optimal efficacy.

Yes, you can, but know that sun exposure is the number one cause of premature skin aging. Since IDC is all about preventing and reversing the appearance of signs of aging on your skin, protecting your skin against UV exposure is key. We suggest you apply IDC Hydra UV Protect at the end of your IDC beauty routine every morning.

Yes. We have a product specifically designed to diminish skin redness. Ultime Comfort has been clinically tested on sensitive skin and reactive skin to bring immediate and long-term results at concealing and diminishing the appearance of skin redness.

Yes, they can. Most of our anti-aging products are formulated for all skin types and color. However, we do have products designed for specific skin types such as sensitive skin or combination to oily skin. We suggest you select the proper “Skin concern” you wish to attend to on in the ''Skin care'' menu of our home page.

Yes, you can. Regen Express Mat, our all-in-one cream-serum for combination to oily skin, can help restore the equilibrium of these unstable skin types.

With its REGEN(16) technology and its numerous complexes of cosmetic ingredients, IDC helps bring back youthful balance to your skin by targeting all 16 known signs of skin aging. However, it not suggested applying an IDC product on irritated or inflamed skin.

The products have all been tested for their safety. Since every pregnancy and nursing experience varies, if you have a specific health condition, it is suggested to seek advice from your doctor or pharmacist before using the products.

IDC’s product expiration dates varies from product to product and can be found on the product’s bottle.

Once an IDC product has been open, it has to be used within 6 to 12 months. Each product is different. You will find the specific open shelf life information on each bottle where an open jar logo appears along with a number. The number represents the number of months we suggest you have to use your product.

We have not tested the shelf life of our products with refrigeration, therefore cannot attest that it would extend shelf life.

IDC’s products have been tested for their efficacy and customer’s appreciation. If you are not satisfied with your IDC experience, please contact our customer’s service.

The list of cosmetic ingredients for each product can be found in the product section.

Yes, all UV filters we use in the formulation of our Hydra UV Protect are minerals from natural sources that give a broad spectrum protection against UVA and UVB exposure.

IDC uses different sources for their cosmetic ingredients: plant and marine extracts, peptides, vitamins and biotechnology-derived ingredients. The main criteria when selecting specific ingredients are safety, efficacy, stability, and sustainability.

Yes, you can. Sensitive skin is known to be an imbalance skin type. IDC’s exclusive REGEN(16) technology can help bring strength and youthful equilibrium back to sensitive skin. Moreover, products like Ultime Comfort and Express Sensitive, with their unique anti-redness and sensitive skin complexes, would be designed for this skin type.

Yes, they are since each product also contains a unique complex of cosmetic ingredients that works in synergy with REGEN(16) to better target specific skin concerns.

The products from IDC’s Pure Collection should be applied first as they are designed to cleanse, purify and exfoliate your skin. After using our Pure cares, your skin is clean and ready to receive the following anti-aging and moisturizing care. When needed, a Boost fortifying serum should be applied next as it will boost your skin’s energy level and receptiveness to the following products. An anti-aging serum and/or anti-aging cream comes next, along with specific products such as eye contour or targeted deep wrinkles care. When additional hydration is needed, a product from the Hydra Collection (with or without UV protection) should finish your beauty routine for your face.

Note that IDC is also offering concentrated all-in-one cream-serums products in its Express Collection. These time savers combine the anti-aging benefits of a serum to the moisturizing effect of a cream. They can be applied morning and night on the face, eye contour and neck, simplifying your beauty ritual to a product from the Pure Collection and one from the Express range.