Returns and exchanges

Returns

Your satisfaction is important to us. If for any reason you are not completely satisfied with products purchased on idcdermo.com, please follow the following guidelines to proceed with the return:

Return guidelines

  • Unopened items: please include a copy of your packing slip (or a note with your order #, name, email address) along with a copy of your invoice and return the product(s) to:

    Customer Service / Returns Immanence Intégrale Dermo Correction inc. 3229 chemin des Quatre Bourgeois Québec QC G1W 0C1 , Canada

  • Opened items: we don’t usually accept returns for opened items unless they are defective. Please contact our customer service before returning your product(s) by giving us a call at 1-877-543-8671, Monday - Friday, 9:00 AM to 5:00 PM (EST) (excluding holidays) or emailing us via our Contact US page. We will be happy to assist you.

  • Products must be returned within 30 days of delivery date.

  • All promotional items such as free samples and gifts with purchases must be returned. In the event that you purchased a gift set, all items in the gift set must be returned. We do not refund regular goods and gift sets unless all items are returned.

  • Original shipping charges are non-refundable (if applicable).

  • Shipping charges are at the customer’s expense unless the return is a result of our error (defective item, incorrect item, etc).

  • We recommend to choose a method of shipping with tracking and insurance as we are not responsible for lost or missing packages.

  • Products specified as non-returnable cannot be returned for any reasons.

  • If your package was damaged in shipment by the carrier, and its content rendered unusable, please save the box and the merchandise and notify us immediately. The damaged items will be replaced.

Return policy and restrictions

  • Please allow 15 days for the return to be processed.

  • We issue a refund to your credit card or PayPal account (original form of payment), for the purchase price (including taxes) if the returned product(s) meet(s) the return policy criteria.

  • Returned products that do not meet the return policy criteria will not qualify for a refund and may be returned back to the customer at the customer's expense or destructed.

  • Purchases made online are not accepted for return in store. Please contact our customer service to proceed with the return.

  • If you would like to return a product that you bought in store, we invite you to visit the point of sale where you bought it.

  • If you have any other questions regarding our return policy, please call our customer service center at 1-877-543-8671 Monday - Friday, 9:00 AM to 5:00 PM (EST) (excluding holidays) or email us directly by using the form on the Contact US page. We will be happy to assist you.