Returns and exchanges
Your satisfaction is important to us. If for any reason you are not completely satisfied with products purchased on idcdermo.com or if there is an error in your order, we will gladly refund or exchange all products in its original condition within 30 days of your order date. Please include a copy of your packing slip (or a note with your order #, name, email address) along with a copy of your invoice and return the product(s) to:
Customer Service / Returns IDC Dermo 3229, chemin des Quatre Bourgeois Québec (Québec) G1W 0C1
Products must be returned within 30 days of delivery date.
All promotional items such as free samples and gifts with purchases must be returned. In the event that you purchased a gift set, all items in the gift set must be returned. We do not refund regular goods and gift sets unless all items are returned.
Original shipping charges are non-refundable (if applicable).
Shipping charges are at the customer’s expense unless the return is a result of our error (defective item, incorrect item, etc). We recommend to choose a method of shipping with tracking and insurance as we are not responsible for lost or missing packages.
Products specified as non-returnable cannot be returned for any reasons.
ALLERGIC REACTIONS AND DEFECTIVE PRODUCTS : we don’t usually accept returns for opened items unless they are defective. Please contact our customer service before returning your product(s) by emailing us via our Contact US page. We will be happy to assist you. In case of allergic reactions, a form will be sent to you by email. This must be completed and returned with your products.
DAMAGED ITEMS : If your package was damaged in shipment by the carrier, and its content rendered unusable, please save the box and the merchandise and notify us immediately by emailing us via our Contact US page. The damaged items will be replaced.
Return policy and restrictions
Please allow 15 days for the return to be processed.
We issue a refund to your credit card (original form of payment), for the purchase price (including taxes) if the returned product(s) meet(s) the return policy criteria.
Returned products that do not meet the return policy criteria will not qualify for a refund and may be returned back to the customer at the customer's expense or destructed.
If you have any other questions regarding our return policy, please email us directly by using the form on the Contact US page. We will be happy to assist you.
If you would like to return a product that you bought in store, we invite you to visit the point of sale where you bought it with your invoice and within a period of less than 30 days prior to the purchase.
Purchases made online are not accepted for return in store. Please contact our customer service to proceed with the return.