Terms and conditions
PLEASE CAREFULLY READ THE FOLLOWING.
USE RESTRICTIONS AND JURISDICTION
The Website is provided “as is” and “as available,” without any warranty of any kind, express or implied, including but not limited to warranties of merchantability or suitability for a user’s particular purpose; Website content, operation, third party links, or other communications; or errors, corrections, or defects, interrupted or intercepted communications, loss of data, viruses, or any other potentially harmful element.
We make no representation or warranty, express or implied, and assume no responsibility for the truth or accuracy of, or for any errors or omissions with regard to, the information contained on the Website. While we make reasonable efforts to ensure that the content of this Website is accurate, we cannot guarantee that the content is error-free, up-to-date, or complete. We cannot under any circumstances be held responsible for any damages that may result from any errors on the Website.
Under no circumstances shall the Company or any of its subsidiaries or legal entities be held liable towards any party for any costs or damages, including any direct or indirect, consecutive, or intangible damages, or loss of income or profits, in connection with access to or use of this Website. This also applies to any inability to access the Website or use its functions or services, including browsing or downloading any information, data, text, images, or other information available on the Website, or through any other website linked to by this Website or linking to this Website.
It is the sole responsibility of the user of this Website, with the total exclusion of any liability to Company, to evaluate the accuracy, completeness, reliability, and relevance of any opinions given, services offered, or any other information provided. Under no circumstances should any information contained on the Website be interpreted or relied upon as professional advice or advice on a specific situation.
Unless otherwise expressly stated, all content displayed on the Website, including but not limited to any registered or unregistered trademark, logo, information, graphic image, function, service, layout (including “look and feel”), text, code, sound, music, or video, is the exclusive property of the Company or is duly used under license by the Company, and is protected by applicable intellectual property legislation or the provisions of any other relevant legislation, in Canada and abroad. They may not be copied or distributed, in whole or in part, without the prior written consent of the Company.
Moreover, you acknowledge that you are not permitted to (i) create derivative works based on this Website or on any material and/or content contained therein, (ii) use the Website or any material and/or content therein for commercial purposes; (iii) remove any notices regarding copyright or other ownership notices from the Website and/or the content contained therein; (iv) circumvent any encryption or other security tool used anywhere on the Website; (v) use any data mining tool, robot, spider, or similar tool to collect and extract data from the Website; or (vi) decompile, reverse engineer, modify, or disassemble any aspect of the Website.
However, you may download or print any of this Website, exclusively for personal and non-commercial use, provided that you retain all acknowledgements of the intellectual property of the Company or of the rights holders in question.
The Website may contain hyperlinks to other websites, which are provided exclusively for informational purposes and in order to provide a service. On this matter, the Company disclaims any liability or obligation of any nature whatsoever regarding any third-party website linked to by this Website (or any link to this Website from another website), including the content and operation of these third-party websites. The Company does not review or control such links. Certain websites may be hosted outside of your country, and therefore be subject to different laws and regulations.
A link from this Website to another website (or a link from another website to this Website) does not in any way constitute a reference, endorsement, approval, advertisement, offer, or solicitation with regard to the other website, its content, or the products and services advertised or provided on it. The Company assumes and believes that the links it provides to other universally accessible websites, web pages, discussion forums, or any other source are permitted by law and entirely consistent with the normal and usual expectations of Internet users.
CONFIDENTIALITY OF INFORMATION SUBMITTED TO THE COMPANY
The Company will take all reasonable measures to ensure the integrity and security of the information obtained from Internet users via the Website, and to avoid any unauthorized access to and use of such information. To this end, the Company regularly reviews its security measures.
Any information submitted to the Company through the Website, other than personally identifiable information, is presumed to be non-confidential. Personally identifiable information is only used to answer your questions or to market the Company’s products and services.
Communication via the Internet is subject to interception, loss, or alteration. Therefore, you acknowledge that all information or material that you provide electronically through your access to or usage of this Website is not confidential or proprietary, except as may be required under applicable law, and that unprotected Internet email communications may be intercepted, altered, or lost.
While we take commercially reasonable security measures, no security system is foolproof. Therefore, to the extent permitted by law, we cannot guarantee that any information provided will not be lost, misused, or altered, and we assume no liability for the information you provide regarding its use or its misuse by you or by third parties. You must always be vigilant in the processing and disclosing of your information, which includes refraining from sending such information via unsecured email.
Specifically, and without limitation, you undertake to refrain from using the Website to:
- Write or send illegal, threatening, abusive, libellous, obscene, pornographic, blasphemous, or otherwise reprehensible information, by any means whatsoever, including but not limited to messages showing or promoting behaviours that could constitute a breach of law or violate a national or international right;
- Write or send data infected with a virus (worm or Trojan Horse) or any other potentially harmful element;
- Interfere with the operation of this Website, or hinder or prevent another person from using this Website;
- Write, publish, send, reproduce, distribute, or use any information, software, or other material obtained through this Website for commercial purposes without the prior written consent of the Company.
BREACH AND INDEMNITY
We may need to interrupt your access to the Website in order to perform maintenance. You acknowledge that your access to the Website may be affected by unplanned or unanticipated unavailability, for whatever reason, and that we can under no circumstances be held responsible for any damage or loss resulting from this unavailability.
TRANSACTIONAL PAGE SETTINGS
Prices and product availability may change without notice and are subject to stock availability. If any of the ordered products becomes out of stock after the transaction is finalized, we will send you a notice by email, and the out-of-stock product will be removed from the order, and its price will be refunded to you.
ERRORS ON OUR SITE
While we are very careful to ensure the accuracy of the information on this Site, display errors (price, description, availability, etc.) may occur. We assume no responsibility for errors or omissions in the content of this Site, including information related to product descriptions, their prices, and availability. The Company reserves the right to correct, modify, or update the displayed information on this Site at any time without notice. If such a situation occurs, rest assured that we will correct the incorrect information as soon as possible and will contact you if you have already placed an order affected by such an error. The only recourse you have regarding a purchase made through our Site affected by a display error is to request the cancellation of your order and obtain a refund.
When you make a purchase through our Site, the Company will give you the opportunity to confirm, modify, or cancel your order before the purchase. The confirmation page will contain:
- Our contact information;
- A detailed description of the goods sold;
- The price of each good, related fees, and applicable taxes;
- The total cost of your purchase;
- A description of any additional charges that might be required by another merchant and which cannot be reasonably calculated, if applicable. This could include customs duties and brokerage fees;
- Payment terms;
- Delivery time and, if applicable, delivery method, carrier name, and delivery location;
- Conditions for cancellation, merchandise return, exchange, or refund, if any.
It is your responsibility to ensure the accuracy of your order before confirming it. When you accept the order, subject to these terms, we are under no obligation to offer a cancellation, merchandise return, exchange, or refund if you made an error when confirming your order.
PRICES, SALES TAXES, AND PAYMENT
The prices displayed on the Site are in Canadian dollars (CAD$), do not include sales taxes (GST, QST, or HST), and are subject to change without notice. The official amount of your order, including taxes, will be displayed on the confirmation page of your order placed on the Site.
We only accept payments by credit cards issued in Canada by Visa™ and MasterCard™. Payment must be made and received by us before processing your order.
Please allow between 5 to 10 business days to receive your order. If the delivery of your product takes longer due to its availability or a delivery delay, we will notify you of such a delay by email. The Company disclaims any liability for stock shortages and for any damage resulting from or caused by any delivery delay.
CONFIRMATION OF YOUR TRANSACTION
Within 15 days after completing any transaction made on the Site, we will send you an order confirmation email, including the date of your purchase, the total price of your order, and the detailed terms of the transaction.
We reserve the right to cancel the transaction without needing to provide justification. If we cancel your transaction, a notice will be sent to the email address provided. We reserve the right to limit or prohibit orders which, in our sole judgment, appear to be placed by merchants, resellers, or distributors. Typically, when we cancel a transaction, we do not charge your credit card. Otherwise, we will refund that amount, or a corresponding credit will be applied to your credit card.
REFUND AND EXCHANGE
For a refund or exchange, the product must be in the same condition as originally received. It should not be used, worn, or degraded and must be returned in its original packaging. Items that are opened, damaged, or not in a resalable condition may not be eligible for a refund or exchange. Return shipping costs must be borne by you.
You have 21 days to request a refund or exchange. If a refund is requested according to our policy, such a refund will be offered only as a credit applied to your payment method (credit card).
Online exchanges will only be made based on product availability.
If you have questions, you can contact us by email at [email protected]. We will make every effort to process your application quickly.