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Be assured that we are doing everything in our power to send you your order as quickly as possible because we know that you are very excited to receive it! We are also looking forward to sending it to you. :) The safety of our customers and employees is our top priority. The measures that we have put in place unfortunately increase the processing time for orders as well as their dispatch. Additional delivery times are also caused by the delivery services due to heavy traffic. We thank you for your understanding and your patience. Thank you for encouraging local purchasing and the economy from here!
Orders placed on idcdermo.com can be delivered to addresses within Canada and the US. We are unable to accept orders shipped to international destinations for the time being.
Receive free standard delivery on all online orders of $75 or more (after discount and before tax).
Receive free standard delivery on all online orders of CAD$75 or more (after discount and before tax).
Orders are processed and shipped Monday through Friday, excluding holidays.
Packages do not require a signature upon delivery.
All transactions are processed securely by Stripe to complete the payment of your order.
To keep your information secure, IDC sends you a confirmation email when you make a payment.
Please note that orders shipped to the US will be invoiced in CAD$, using an aggregate exchange rate. Furthermore, they may be subject to customs inspection and/or customs fees and duties. The recipient is responsible for the payment of customs fees, taxes, and brokerage charges upon reception and refused packages will not be refunded.
If you have any other questions regarding our shipping & payment policy, please call our customer service center at 1-877-543-8671 Monday - Friday, 9:00 AM to 5:00 PM (EST) (excluding holidays) or email us directly by using the form on the Contact US page. We will be happy to assist you