Shipping and payment

SHIPPING

Orders placed on idcdermo.com can be delivered to addresses within Canada and the US. We are unable to accept orders shipped to international destinations for the time being.

Canada

FREE DELIVERY:

Receive free standard delivery on all online orders of $50 or more (after discount and before tax).

Shipping MethodsFree Standard
(Orders over $50)
Standard
(Orders under $50)
Express
Delivery time3 - 6 business days3 - 6 business days1 - 4 business days
CostFREE$7.95$9.95

US

FREE DELIVERY:

Receive free standard delivery on all online orders of CAD$50 or more (after discount and before tax).

Shipping MethodsFree Standard
(Orders over $50)
Standard
(Orders under $50)
Delivery time5 - 7 business days5 - 7 business days
CostFREE$7.95

General information

Orders are processed and shipped Monday through Friday, excluding holidays.

HOLIDAY CLOSURES 2017

- Our offices will be closed on the following dates:

  • January 2nd, 2017 : New Year’s Holiday
  • April 14th, 2017 : Good Friday
  • May 22nd, 2017 : Victoria Day / National Patriots’ Day
  • June 26th, 2017 : St. Jean Baptiste Day
  • July 3rd, 2017 : Canada Day
  • September 4th, 2017 : Labour Day
  • October 9th, 2017 : Thanksgiving
  • December 25th, 2017 : Christmas Day
  • December 26th, 2017 : Boxing Day

Packages do not require a signature upon delivery.

PAYMENT

All transactions are processed securely by Paypal, whether you use your credit card or your Paypal account to complete the payment of your order.

To keep your information secure,

  • Paypal uses industry-leading encryption and fraud prevention tools with the SSL technology.
  • Paypal doesn't share your financial information.
  • IDC sends you a confirmation email when you make a payment.

Please note that orders shipped to the US will be invoiced in CAD$, using an aggregate exchange rate. Furthermore, they may be subject to customs inspection and/or customs fees and duties. The recipient is responsible for the payment of customs fees, taxes, and brokerage charges upon reception and refused packages will not be refunded.

If you have any other questions regarding our shipping & payment policy, please call our customer service center at 1-877-543-8671 Monday - Friday, 9:00 AM to 5:00 PM (EST) (excluding holidays) or email us directly by using the form on the Contact US page. We will be happy to assist you