Return & Refund Policy
ONLINE PURCHASES
Satisfaction Guarantee
Your satisfaction is important to us.
If you are not completely satisfied with your purchase made on idcdermo.com, you may return your products within 30 days of the delivery date for a refund, subject to the conditions below.
Eligibility Conditions
To be eligible for a return:
- Products must be returned with a valid proof of purchase
- Products must be new or lightly used
- Products must be returned in their original packaging, when possible
- All items included in an offer (gifts, samples, bundles) must be returned in full
Otherwise, IDC Dermo reserves the right to refuse the refund or adjust the refunded amount accordingly.
Non-Returnable Items
The following items are not eligible for return:
- Products marked as final sale
- International orders
- Products damaged due to misuse or improper handling
- Products with missing items from a bundle
Return Process
To initiate a return:
- Contact us via the contact form
- Provide your order number and the items you wish to return
- Follow the instructions provided by our team
Return Shipping Fees
Return shipping costs are covered by IDC Dermo, subject to prior approval from our customer service team.
IDC Dermo reserves the right to refuse coverage of return shipping fees in cases of abuse of the return policy, including but not limited to frequent, unusual, or excessive returns.
In such cases, return shipping costs will remain the responsibility of the customer.
Refunds
- Refunds are issued to the original method of payment
- Once the return is received and inspected, refunds will be processed within 10 to 15 business days
- Original shipping fees are non-refundable, except in the case of an error on our part
Damaged Packages
If your package arrives damaged:
- Keep the packaging and its contents
- Contact us promptly via the contact form
We will assess the situation and, if applicable, arrange for a replacement.
Liability – Shipping
IDC Dermo is not responsible for packages that are:
- Lost or stolen after delivery confirmation
- Held or charged by customs (international orders)
In-Store Returns
Online purchases cannot be returned in-store.
Abuse of Return Policy
IDC Dermo reserves the right to:
- Refuse a return
- Restrict or suspend return privileges
in cases of abusive, excessive, or fraudulent activity.
IN-STORE OR RETAIL PARTNER PURCHASES
Products purchased in-store or through a retail partner must be returned to the original point of purchase.
Return policies are determined by each retailer.
Please note that our e-commerce website, idcdermo.com, does not accept, under any circumstances, returns, exchanges, or refunds for products purchased in-store or through a retail partner.
No exceptions will be made. All requests must be directed to the original point of purchase.
Please note that IDC Dermo does not offer refunds or price adjustments due to price differences between sales channels, including between our website and physical retail locations.
Prices and promotions may vary depending on the sales channel, location, and timing, without obligation to align.
CONTACT
For any questions regarding our return policy, please contact us via the contact form.